BalsamWest is a telecommunications carrier and competitive local exchange carrier based in Sylva, North Carolina. They provide a comprehensive suite of telephone, transport, and internet services to businesses, government, and wholesale customers throughout southwestern North Carolina. Their offerings include dedicated fiber and fixed wireless internet, voice, and transport services, all supported by a robust, multi-ring network that is 95% underground with multiple diverse routes to Tier 1 IP peering.
BalsamWest is known for its advanced fiber-based communications network, which spans the Appalachian region. This network is designed to provide dependable, redundant capacity, making it a natural hub for carriers. The company also offers secure colocation and Tier 2 data center solutions, featuring concrete-encased computer rooms, automated clean agent fire suppression, and video-monitored secure cabinets.
Their commitment to reliability and customer service is evident in their 24/7/365 support and their ability to quickly respond to customer needs, even in emergencies. BalsamWest's infrastructure and services are tailored to meet the demands of both residential and business customers, ensuring high-speed, reliable connectivity across the region.